Legal

Privacy Policy

Your privacy matters to us. This policy explains how we gather, handle, and protect your personal data.

Last updated: April 2026

1. Who We Are

Aussie Home Lifts (aussiehomelifts.com.au) is owned and operated by Swag & Media Performance Group Pty Ltd (ABN 31 691 487 671), an Australian company trading as Aussie Home Lifts. Throughout this Privacy Policy, references to "we", "us", and "our" mean Swag & Media Performance Group Pty Ltd.

We take our obligations under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) seriously, and are dedicated to safeguarding the personal information you share with us.

2. What Data We Collect

When you interact with our website or use our services, we may gather the following types of personal information:

Contact details: your name, email address, phone number, and postcode
Preference and quiz responses: the selections you make in our lift preference quiz, such as property type, number of storeys, preferred lift type, mobility needs, budget range, and installation timeline
Technical information: Browser type, device details, pages visited, and interaction data gathered through cookies and analytics tools
Correspondence: any messages or enquiries you submit to us

We do not seek to collect sensitive information (such as health data) beyond what you voluntarily share through our quiz or enquiry forms. Where you disclose mobility or health-related requirements, we handle this information with extra care.

3. Why We Collect Your Information

We use your personal information for the following reasons:

To connect you with home lift providers that suit your needs, location, and stated preferences
To pass your enquiry details on to relevant providers so they can reach out with tailored quotes
To offer indicative pricing guidance and product comparisons
To enhance our website, platform, and overall user experience
To get in touch with you regarding your enquiry or our services
To meet our legal and regulatory obligations

4. How We Share Your Information

Connecting you with home lift providers is at the heart of what we do. When you submit a quote request or complete our quiz, you consent to us passing your contact information and quiz responses to relevant home lift providers so they can get in touch with quotes and product information.

Provider Matching

Aussie Home Lifts operates as a provider matching and comparison service. When you lodge an enquiry, your details are made available to our network of vetted home lift providers. Your personal contact details (name, email, phone number) are only disclosed to a provider once they have opted in to respond to your enquiry. Providers first receive general enquiry information (such as location, lift type, and requirements) to assess relevance before gaining access to your contact details.

We may also disclose your information to:

Home lift providers: selected providers that align with your requirements, as outlined above
Service providers: third-party companies that support the operation of our platform, including hosting providers, analytics services, email delivery platforms, and payment processors
Legal obligations: where required by law, regulation, legal proceedings, or enforceable government requests

5. How We Store and Protect Your Data

We implement reasonable measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our safeguards include:

Encrypted data transmission (SSL/TLS) across our entire website
Secure cloud-based storage with strict access controls
Staff access to personal data restricted to those who need it
Ongoing review of our data handling and security practices

All personal contact details and enquiry-related data — including your name, email, phone number, and project requirements — are permanently deleted from our systems no later than eight (8) weeks after your initial submission. We do not retain personal data beyond this period.

Your data is primarily stored on servers located in Australia. In cases where data is transferred to overseas servers (for example, via our hosting or analytics providers), we ensure that appropriate protections are in place consistent with the Australian Privacy Principles.

6. Your Rights

Under the Australian Privacy Act 1988, you are entitled to:

Access: ask to see the personal information we hold about you
Correction: request that we update any inaccurate, outdated, incomplete, or misleading information
Deletion: ask us to remove your personal information, subject to any legal retention requirements
Complaint: raise a concern if you believe we have not complied with the Australian Privacy Principles

To exercise any of these rights, please reach out to us using the contact details provided in Section 10 below. We will address your request within 30 days.

If you are dissatisfied with how we handle a privacy complaint, you may escalate your concern to the Office of the Australian Information Commissioner (OAIC).

7. Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how the site is used. These include:

Essential cookies: necessary for the website to operate correctly (e.g., session management)
Analytics cookies: help us measure how visitors interact with our site, including page views, traffic sources, and user behaviour (e.g., Google Analytics)
Marketing cookies: used to serve relevant advertising and monitor campaign effectiveness (e.g., Meta Pixel, Google Ads)

You can control your cookie preferences via your browser settings. Please note that disabling certain cookies may limit the functionality of our website. Most browsers provide the ability to refuse or remove cookies. Consult your browser's help section for guidance.

8. Third-Party Services

We rely on the following categories of third-party services, each of which may process your data under their own privacy policies:

Analytics: Google Analytics and similar platforms to analyse website usage trends
Advertising: Google Ads, Meta (Facebook/Instagram) for marketing campaigns and conversion tracking
Hosting: cloud hosting providers for website and data storage
Email: email service providers for transactional and marketing communications
Payment processing: secure payment providers for handling provider transactions

9. Changes to This Policy

We may revise this Privacy Policy periodically to account for changes in our practices, technology, legal requirements, or other factors. When we make significant updates, we will revise the "Last updated" date shown at the top of this page. We recommend reviewing this policy from time to time. By continuing to use our website and services after any updates, you accept the revised policy.